modem problem please help[SOLVED]

[Motorokr]

I have smart link modem. whenever i try to query it one error occurs:(.

[Oj_RuLeS]

I have smart link modem. whenever i try to query it one error occurs:(.
what do u mean by query ? Plz explain in simple details so I can try to help.

[Motorokr]

i mean the hardware query.